MB-280T01-A: Configure Dynamics 365 customer experience model-driven apps
MB-280T01-A: Configure Dynamics 365 Customer Experience Model-Driven Apps is a comprehensive, industry-focused training course designed for professionals seeking to implement, configure, and optimise Dynamics 365 Customer Experience (CX) solutions.
This course provides participants with the knowledge and practical skills to build model-driven apps that streamline business processes, enhance customer engagement, and improve operational efficiency. Learners will explore the architecture of Dynamics 365, understand the capabilities of model-driven apps, and gain hands-on experience in configuring entities, forms, views, dashboards, business rules, and automation workflows.
Designed for business analysts, functional consultants, IT professionals, and Dynamics 365 practitioners, this course ensures participants can deliver high-value customer experience solutions while adhering to best practices in security, data governance, and system customisation.
Course Objectives & Learning Outcomes:
By the end of this course, participants will be able to:
- Understand the fundamentals of Dynamics 365 Customer Experience and model-driven apps
- Configure entities, fields, relationships, and forms to align with business requirements
- Build and customise views, dashboards, and business process flows for operational efficiency
- Implement automation through business rules, workflows, and Power Automate integration
- Manage security roles, access permissions, and data governance policies
- Integrate model-driven apps with other Microsoft Power Platform tools
- Troubleshoot and optimise apps for performance, usability, and scalability
- Apply best practices for deployment, testing, and change management
- Translate business requirements into functional solutions using Dynamics 365
- Deliver a seamless, data-driven customer experience to enhance engagement and satisfaction
Prerequisites:
Schedule Dates
Course Content
- Create and manage environments in Dataverse
- Create tables in Dataverse
- Manage tables in Dataverse
- Create and manage columns within a table in Dataverse
- Work with choices in Dataverse
- Load/export data and create data views in Dataverse
- Connect to other data in a Power Apps canvas app
FAQs
A model-driven app in Dynamics 365 is a type of application designed to provide a structured, data-centric experience for users. Unlike canvas apps, model-driven apps are built on the Common Data Service (Dataverse) and automatically generate UI components based on the underlying data model. This ensures that businesses can quickly deploy scalable solutions that improve efficiency, standardise processes, and enhance customer engagement.
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Online Instructor-Led Training
Learn from the comfort of your workplace or at home through live virtual sessions led by expert trainers.