Mastering Key Account Management
The truth is your repeat customers are the real source of every business growth. When you manage their expectations well, demonstrate care and engage with them often they turn into your greatest source of business growth. This course covers everything you need to know to manage, retain and grow your clients. It highlights the skills you need to fulfill the account manager role.
The course emphasizes three key pillars:
- Customer Conversation Strategies
- Ā Customer Management Strategies
- Account Growth strategies
LearningĀ Outcomes
Some Of The Topics That You’ll Learn
- Strategies to grow your accounts
- Identify and grow high-potential accounts
- Understand Customers and foster a long-term relationship
- Ā Build Value discovery sessions
- C.A.R.E Model Of Customer Conversations
- Confidently manage clients’ expectation
- Become aware of competition and build strategies for a competitive edge
- Give and receive feedback
Who Should Attend
Schedule Dates
Course Content
- Concepts and Importance
FAQs
The course is typically five days, running from Monday to Friday, with each day consisting of approximately 6-8 hours of instruction and practical exercises.
Flexible Training Options to Meet Your Needs
We know the importance of flexibility in the success of learning and professional development. This is the reason CounselTrain provides a variety of delivery options for all IT training offered in the UAE to ensure access and convenience for each learner.
Online Instructor-Led Training
Learn from the comfort of your workplace or at home through live virtual sessions led by expert trainers.