ISO/IEC 20000 Foundation
The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course, you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certificate. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.
Learning objectives
By participating in this training course, you will:
- Understand the basic service management concepts, definitions, and approaches
- Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
- Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
Educational approach
The training course is participant-centered and contains:
- Lecture sessions illustrated with graphics, examples, and discussions
- Interactions between participants through questions and suggestions
- Quizzes with a similar structure to the certificate exam
Prerequisites
There are no prerequisites to participate in this training course.
Who Should Attend
Schedule Dates
Course Content
- Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
FAQs
This course provides an introduction to the ISO/IEC 20000 standard, focusing on the fundamentals of IT Service Management (ITSM) and best practices for delivering high-quality IT services aligned with business needs.
Flexible Training Options to Meet Your Needs
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Online Instructor-Led Training
Learn from the comfort of your workplace or at home through live virtual sessions led by expert trainers.